“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”
― Douglas Adams
We believe that each and every one of our candles is simply the best, but understand that everyone has their favorite scents and maybe you’ve decided on a different aroma. Our candles can be returned for any reason and we will be happy to provide a replacement for the same purchase value.
Please let us know the reason for the return so we can provide the best possible experience in the future for you and all of our other customers. Returns must include the original receipt and be shipped to us within 7 days of delivery.
If your candles arrived damaged or we made an error with your order, we will gladly refund your return shipping costs and replace your order free of charge. If you are returning your candle for any other reason, please ensure that the candle is in resalable condition and properly packaged for shipment.
Send your return via FedEx, United Parcel Service or insured U.S. mail to the following address:
Think Naturals - Returns
PO Box 1722
Colleyville, TX 76034
Upon receipt of your package, we will send a confirmation to your email address. Please allow 10 days for your exchange to be processed. We may be contacted at (682) 214-PURE (7873) to answer any questions.
We are committed to your privacy and therefore will not share or exchange information that you provide to us, including your email address, with any other parties. If you have any questions or concerns about the privacy or security of your information, you may send an email to firstname.lastname@example.org, call us at (682) 214-PURE (7873), or write to us at PO Box 1722 Colleyville, TX 76034.
We use SSL encryption and authentication technology through a highly regarded provider to help protect personal information that is transmitted to us over the Internet. Although the security of online transmissions can never be 100% guaranteed, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we receive and transmit. By providing information to us you acknowledge and accept the inherent risks of data transmission via the Internet.
By using this Site, you represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the Site.